About

FAQ

• Where is the store based?

  New England, USA

• How long will it take to receive my order?

  Orders will be mailed out within 3-5 days. [UPDATE 2021] The mail has been severely slowed down due to COVID-19. Delivery times are completely out of my control! I will still mail out orders within 3-5 days, but I do not guarantee a delivery date. Domestic orders may take several weeks to arrive; international orders may take several MONTHS. I will not give refunds for shipping delays.

• What's the difference between the shipping options?

  First Class Letter: This option is only available for stickers, and is simply a stamped envelope. It includes an art postcard for stability, but cannot be tracked.
  *Orders shipped with this method are not eligible for refunds or replacements in the event of damage or loss!

  First Class Mail: This method includes tracking, though it can be spotty on international mail. Pins are mailed in a small cardboard box; artwork, stickers, etc are mailed in an envelope.

  Priority Mail: This method includes tracking, and insurance up to $50 for more expensive items like original artwork. Pins are mailed in a cardboard box; artwork, stickers, etc are mailed in a rigid envelope.

• Do you accept orders placed outside of the US?

  Yes, I do. Due to COVID-19 related delays in the mail, if I get too many complaints about the delivery time I will no longer allow international orders. Please be extremely patient if you live outside the US. Your order could take MONTHS to arrive, and it is completely out of my control.

• Why is shipping $999 at checkout?

  Because that shipping option is not available, or I am not able to ship to your country. I'm sorry! (The way Storenvy's shipping options are set up don't allow me to make certain options or countries unavailable, so I had to use the $999 method.)

• What if my order was damaged or lost in the mail?

  If you selected "First Class Mail" or "Priority Mail" during checkout, please contact me if your order was damaged or lost in the mail and we will resolve the issue!

  If you selected "First Class Letter" in checkout, unfortunately I am not responsible for any damage or loss. This option is offered for low price items only for this reason, thank you for understanding.

• Is Paypal the only payment option?

  Yes. I have been using Paypal for over 10 years so I am familiar and comfortable with it. You do not need a Paypal account, just check out as a guest and you can use a credit card. :)

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.